Privacy Policy

Who we are

PGS Property and Surface Solutions Co., Ltd. ("PGS", "we") is the data controller. Company registration no. 0105569183263. Office: 196/54 Nonsi 20, Chong Nonsi, Yan Nawa, Bangkok 10120, Thailand.

What we collect

• From the enquiry form: your name, phone number or LINE ID, property type, the service you ask about, your message and the language of the page.
• When you call us or message us on LINE, WhatsApp, Instagram or Facebook: what you choose to tell us, and your display name and profile on that app.
• During a site visit and the work: the address of the property, appointment details, and photographs of the surfaces we work on.
• When you visit this website: our host (Cloudflare) records technical data such as your IP address, browser type and the pages requested, to keep the site running and secure, and may run an automatic check that you are not a bot when you send the form. This website does not use advertising or analytics cookies; Cloudflare may set strictly necessary security cookies.

Why we use it

• To reply to your enquiry and arrange a site survey. Legal basis: your consent, and steps you ask for before a contract.
• To prepare a quotation, carry out the work and provide after-care such as the Care Record or a Surface Concierge plan. Legal basis: contract.
• To keep invoices and accounting records. Legal basis: legal obligation.
• To keep the website secure. Legal basis: legitimate interest.

We do not sell personal data. We send news or offers only if you agree to receive them separately.

Photographs of your property

We may photograph surfaces before, during and after the work to plan and record it. We publish a photograph of a home or property on our website or social media only with the owner's written permission, and without naming the owner or the address. You can withdraw that permission at any time and we will remove the photograph from our channels.

Who we share it with

Only with service providers who help us run the business and handle data on our instructions: our website host and security provider (Cloudflare, Inc., United States), the service that delivers enquiry form emails to us (Resend, Inc., United States), LINE (LY Corporation) and Meta Platforms (Facebook, Instagram, WhatsApp) when you contact us there, and our email and accounting providers. When you open this website, your browser also loads fonts from Google Fonts (Google LLC), which receives your IP address. We also disclose data when Thai law or an authority requires it.

Some providers store data outside Thailand, including in the United States. Where we send data abroad, we rely on your consent or on the transfer being needed to answer your request or perform our contract with you, as the PDPA allows, and we choose providers that protect data to a recognised standard.

How long we keep it

• Enquiries that do not lead to work: up to 1 year from our last contact.
• Customer records: for as long as we work for you, and then as long as Thai accounting and tax law requires us to keep the related documents (generally at least 5 years).
• Published photographs: until you withdraw permission.
• Website technical logs: kept by our host for a short period for security.

Your rights

Under the PDPA you may ask to access or receive a copy of your data, have it corrected, deleted or its use restricted, object to its use, have it transferred to another organisation, and withdraw consent at any time. Withdrawing consent does not affect what was done before. We reply within 30 days.

You also have the right to complain to the Office of the Personal Data Protection Committee (PDPC).

How we protect it

Access is limited to the PGS team members who need the data for your project. The website uses an encrypted connection (HTTPS), and our providers apply their own security measures.

Children

Our services are for property owners and managers. We do not knowingly collect data from anyone under 20 without the consent of a parent or guardian.

Contact us

To use your rights or ask about this policy, call +66 65 397 9799, message WhatsApp or LINE @pgs-solutions, or write to PGS Property and Surface Solutions Co., Ltd., 196/54 Nonsi 20, Chong Nonsi, Yan Nawa, Bangkok 10120.

Changes to this policy

We will post any change on this page with a new effective date.